REFUND & EXCHANGE POLICY
All pre-order sales are final.
Due to the made-to-order nature of this collaboration, we are unable to offer refunds, exchanges, or cancellations once an order has been placed, including:
- Change of mind
- Incorrect size selection
- Gift purchases
- Customer order mistakes
We will only consider replacements or store credit if:
- Your item arrives damaged or defective
- You received the incorrect item
Examples include:
- Torn seams
- Stains
- Holes
- Faulty or incorrect print
- Incorrect size or product received
If this applies, please contact us within 7 days of pick-up or delivery with:
- Your order number
- Clear photos of the issue
Requests will be reviewed on a case-by-case basis. If approved, we may offer:
- A replacement item (subject to availability)
- Store credit
Cash refunds will not be provided.
